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Here are some handy links to help you quickly find the answers to your questions:

Click any of the following (or scroll down) for more information.
    How do I get Free Ground Shipping?
    What is your policy regarding state sales tax?
    When will my order ship?
    When will my order arrive?
    What are my shipping choices?
    How do I ship internationally and/to territories?
    Can I export Jelly Belly Products?
    Are shipping costs refundable?
    What should I know about warm-weather shipping?
    What is the Warm Weather Shipping Schedule?

    How do I get Free Ground Shipping?

    You get FREE Ground Shipping* (UPS SurePost or UPS Ground, at Jelly Belly's discretion) for orders over $55!

    1. Add $55 or more of Jelly Belly items (after any discounts) to your JellyBelly.com shopping cart
    2. Continue to/through checkout
    3. Select the offered Free Shipping method
    4. Place your order and ENJOY the Free Ground Shipping

    *The Fine Print:

    • The Free Ground Shipping method offered will be the least expensive ground shipping option based on weight combined with the location to which the package is being shipped.
    • This offer applies ONLY to orders shipping to the Lower 48 Contiguous States.
    • This offer applies ONLY to orders placed with JellyBelly.com and does not apply to orders placed with MyJellyBelly.com or affiliated websites.
    • Canceling, combining or changing orders might affect your order's eligibility for Free Ground Shipping.
    • If you return all or part of your order, resulting in a merchandise total of less than $29.95, we will refund your money minus the Ground Shipping charge that would have been assessed.
    • If your order has at least one Heat-Sensitive item and would ship during the "warm-weather months", you may choose Free Ground Shipping, but you run the risk of (and take responsibility for) receiving heat-damaged or melted candy. We strongly recommend paying for Express shipping (2-Day or Overnight). See below for more info.
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    What is your policy regarding state sales tax?

    Jelly Belly pays the sales tax for orders shipped to the states of California, Georgia, Illinois, New York, Washington and Wisconsin. The information below is for customers who take delivery of merchandise in other states.

    • Jelly Belly does not collect sales or use tax in other states.
    • Purchases are subject to use tax in other states unless exempt from taxation in those other states.
    • The purchase is not exempt merely because it is made over the Internet or by Phone.
    • Other states will require customers to report their purchases that were not taxed and pay use tax on those purchases.
    • Customers should check their state's reporting requirements for tax forms to be used for this purpose.
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    When will my order ship?

    We offer several shipping options. Orders received by 12:00pm PT on regular business days (Monday through Friday, excluding holidays) and using UPS expedited (3-Day, 2-Day and Overnight) service are shipped the same day; all others are shipped within three business days. Expedited orders placed after the cut-off will be shipped on the next business day. During peak seasons such as Easter, Christmas and special sales, it may take up to three additional business days to process your order prior to shipping.

    If you need delivery by a specific date, we encourage you to contact us (1-800-JB-BEANS/522-3267, 7am to 5pm PT, Monday through Friday) so that we can help you with your order.

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    When will my order arrive?

    When determining your likely delivery date, please understand that only business days are counted and the date of shipment is not included. Delivery is available on specific days:

    • UPS Expedited (Next Day Air Saver, Second Day Air and Three-Day Select) delivers Monday through Friday
    • UPS Ground typically takes 4 to 7 business days (not guaranteed) and delivers Monday through Friday
    • UPS SurePost typically takes 6 to 9 business days (not guaranteed) and delivers Monday through Saturday

    Shipments to AK, HI and APO/FPO addresses may take up to 6 weeks for delivery.

    The shipping date is not counted as a "movement/in-transit" day. Examples for expedited shipping:

    • If you order on Monday before 12:00pm PT and choose UPS 3-Day, you will receive your order on Thursday
    • If you order Wednesday after 12:00pm PT and choose UPS 3-Day, you will receive your order on the following Tuesday
    • If you order on Friday after 12:00pm PT and choose UPS Overnight, you will receive your order on the following Tuesday

    Any non-shipping holiday that falls within your shipment window will delay your delivery.

    If Heat-Sensitive items are included in your order during warm-weather months (April through October), Express shipping (2-Day or Overnight) is recommended and we can only ship the order on certain days of the week. Please see What should I know about warm-weather shipping? for more info.

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    What are my shipping choices?

    UPS SurePost

    UPS UPS SurePost is a hybrid UPS/USPS service that offers the reliability of UPS Ground service at a reduced cost. Your UPS tracking number will allow you to see your package’s progress through the UPS system, all the way up to the point when it is handed off to your local US Post Office for delivery to your home. Expect your package to arrive 1 to 2 days after the UPS-to-USPS hand-off.

    This service:

    • Is a great way for our customers to save money on smaller purchases (under 10 pounds)
    • Is available for residential delivery only
    • Allows us to ship small packages to all 50 States, PO Boxes and APO/FPO addresses

    Shipments to AK, HI and APO/FPO addresses may take up to 6 weeks for delivery.

    UPS Ground

    UPS Ground Shipping is available only to physical addresses in the 48 contiguous states. We cannot ship to PO Boxes and APO/FPO addresses via UPS Ground shipping method. For PO Boxes and APO/FPO addresses, please see UPS UPS SurePost information.

    UPS Three-Day Select

    UPS Three-Day Select Shipping is available only to physical addresses in the 48 contiguous states. We cannot ship to any PO Boxes and APO/FPO addresses via UPS Three-Day Select shipping method. For PO Boxes and APO/FPO addresses and APO/FPO addresses, please see UPS UPS SurePost information. Be sure to read When will my order ship? and When will my order arrive? for more info.

    UPS Second Day Air Shipping

    UPS Second Day Air Shipping orders will be delivered by the end of the second business day after shipment. UPS 2-Day Shipping is available throughout all 50 states to physical addresses. We cannot ship to any PO Boxes and APO/FPO addresses via UPS Three-Day Select shipping method. For PO Boxes and APO/FPO addresses, please see UPS UPS SurePost information. Be sure to read When will my order ship? and When will my order arrive? for more info.

    UPS Next Day Air Saver

    UPS Next Day Air Saver is available throughout all 50 states to physical addresses where the UPS Priority Overnight delivery commitment is by 10:30am or noon. This service is not available in all areas of Alaska and Hawaii. Some delivery locations do not have UPS Standard UPS Next Day Air Saver availability. In such cases, UPS Standard UPS Next Day Air Saver is considered to be an "expedited" shipping method and may take 2-3 business days to arrive. We cannot ship to any PO Boxes and APO/FPO addresses via UPS Standard UPS Next Day Air Saver method. For PO Boxes and APO/FPO addresses, please see UPS UPS SurePost information.

    Be sure to read When will my order ship? and When will my order arrive? for more info.

    All JellyBelly.com items will ship from our Wisconsin warehouse: 10100 Jelly Belly Lane, Pleasant Prairie, WI 53158

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    How do I ship internationally and/to territories?

    Unfortunately, we’re not able to ship orders outside the 50 US States and APO/FPO addresses. If you would like to enjoy our gourmet candy in another country, please contact one of our authorized international distributors.

    We must limit orders shipping to a freight-forwarder to $500 or less per 30 day period. We cannot ship licensed goods (Harry Potter, Disney/Pixar, BeanBoozled, etc.) out of the US, whether directly or through a freight-forwarder. If you wish to purchase more than $500, please contact your Jelly Belly Distributor. In addition, we are only able to accept US-based credit cards with US-based billing addresses. If you do not have a US-based credit card with a US billing address, we will be happy to accept payment by Wire Transfer and/or ACH payment. Please click here for more info.

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    Can I export Jelly Belly Products?

    Jelly Belly products are sold on www.jellybelly.com for personal consumption only. We cannot ship licensed goods (Harry Potter, Disney/Pixar, BeanBoozled, etc.) out of the US, whether directly or through a freight-forwarder. If you wish to purchase licensed Jelly Belly goods, please contact the local Jelly Belly Distributor.

    These licensed Jelly Belly line of products may not be shipped outside the US:

    • BeanBoozled
    • Harry Pottery
    • Disney/Pixar
    • Hello Kitty
    • Sunkist
    • TABASCO
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    Are shipping costs refundable?

    Shipping refunds may not be given for shipping delays caused by events or incidents beyond our (or our carrier's) control, which may include, but are not limited to: adverse weather conditions, unavailability or refusal to accept packages, natural disasters, civil unrest, labor disputes, and disruptions in transportation networks.

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    What should I know about warm-weather shipping?

    We want you to receive your order in the best possible condition. During warm-weather months (April through October), we strongly recommend using Express shipping (2-Day or Overnight) for orders with at least one Heat-Sensitive item. If you choose a slower method, you run the risk of (and take responsibility for) receiving heat-damaged or melted candy.

    Whether you choose Ground or Expedited, we’ll include a cold pack (free of charge) and will ship the order during a specific time frame to give it the best chance to reach you in good condition. Please refer to the shipping charts below for exact shipping and delivery days. If you miss a shipping window, we'll hold your order until the following Monday so that your items aren't damaged in transit.

    We will only cold-pack items that contain products sensitive to heat, such as chocolates or gummis, and a "Warm-Weather Warning" note appears on the product details page for every affected product. Harry Potter™ chocolate items are especially sensitive and for these, we recommend Express shipping year-round.

    If you have any questions about warm-weather shipping, please don't hesitate to Contact Us.

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    Warm Weather Shipping Schedule

    All JellyBelly.com orders ship from Pleasant Prairie, WI.

    UPS Next Day Air Saver

    Heat-Sensitive orders placed by 12:00 PM PT will ship on the indicated days. Orders placed after 12:00 PM PT will ship as if they were placed on the following day.

    Order Placed Will Ship Will be Delivered
    Sunday Monday Tuesday
    Monday Monday Tuesday
    Tuesday Tuesday Wednesday
    Wednesday Wednesday Thursday
    Thursday Thursday Friday
    Friday Following Monday Following Tuesday
    Saturday Following Monday Following Tuesday

    UPS Second Day Air

    2Heat-Sensitive orders placed by 12:00 PM PT will ship on the indicated days. Orders placed after 12:00 PM PT will ship as if they were placed on the following day.

    Order Placed Will Ship Will be Delivered
    Sunday Monday Wednesday
    Monday Monday Wednesday
    Tuesday Tuesday Thursday
    Wednesday Wednesday Friday
    Thursday Following Monday Following Wednesday
    Friday Following Monday Following Wednesday
    Saturday Following Monday Following Wednesday

    UPS Three-Day Select

    Heat-Sensitive orders placed by 12:00 PM PT will ship on the indicated days. Orders placed after 12:00 PM PT will ship as if they were placed on the following day. Heat-sensitive items may be heat-damaged or melted and are not guaranteed.

    Order Placed Will Ship Will be Delivered
    Sunday Monday Thursday
    Monday Monday Thursday
    Tuesday Tuesday Friday
    Wednesday Following Monday Following Wednesday
    Thursday Following Monday Following Wednesday
    Friday Following Monday Following Wednesday
    Saturday Following Monday Following Wednesday

    UPS Ground

    Heat-Sensitive orders placed by 12:00 PM PT will ship on the indicated days. Orders placed after 12:00 PM PT will ship as if they were placed on the following day. Heat-sensitive items may be heat-damaged or melted and are not guaranteed.

    Order Placed Will Ship Will be Delivered
    Sunday Monday Up to 5 business days later
    Monday Monday Up to 5 business days later
    Tuesday Tuesday Up to 5 business days later
    Wednesday Following Monday Up to 5 business days later
    Thursday Following Monday Up to 5 business days later
    Friday Following Monday Up to 5 business days later
    Saturday Following Monday Up to 5 business days later

    UPS SurePost

    Heat-Sensitive orders placed by 12:00 PM PT will ship on the indicated days. Orders placed after 12:00 PM PT will ship as if they were placed on the following day. Heat-sensitive items may be heat-damaged or melted and are not guaranteed.

    Order Placed Will Ship Will be Delivered
    Sunday Monday 6 to 9 business days later
    Monday Monday 6 to 9 business days later
    Tuesday Tuesday 6 to 9 business days later
    Wednesday Wednesday 6 to 9 business days later
    Thursday Thursday 6 to 9 business days later
    Friday Friday 6 to 9 business days later
    Saturday Monday 6 to 9 business days later
    Note: Shipments to AK, HI and APO/FPO addresses may take up to 6 weeks for delivery.

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