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Ordering Information

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Click any of the following (or scroll down) for more information.
    Questions Regarding Your Order
    Product Guarantee
    Available Payment Methods
    Exporting and Reselling Jelly Belly Products
    Domestic and Foreign Credit Cards
    Payment by Wire Transfer and/or ACH
    Sales and Use Tax
    Discounts and Promotions
    Gift Card Information
    Unauthorized Purchases from your Credit Card
    Price Policy

    Questions Regarding Your Order

    If you have any questions regarding your order or are having trouble placing your order, please do not hesitate to call 1-800-JB-BEANS (1-800-522-3267 - US only) or 707-399-2390 (all countries), Monday-Friday between the hours of 7 AM - 5 PM, Pacific Time.

    Due to the perishable nature of food items, if you have any problems when you receive your order please contact us within three days of the delivery date. (Delivery date determined by shipper's records).

    If you have a current permit for resale in your state and wish to inquire about becoming a wholesale customer of Jelly Belly Candy Co., please call 1-800-323-9380 (US only) or 707-428-2800 (all countries) and ask for the Customer Service department.

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    Product Guarantee

    Your Jelly Belly items should reach you in excellent condition. If not, please contact us at 1-800-522-3267, between 7 AM and 5 PM PT, Monday through Friday. We will replace them free of charge as long as you return the unused portion of the package and the packaging and reason for return along with where and when you bought it. Please contact us BEFORE returning, or this Product Guarantee may not apply.

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    Available Payment Methods

    We accept the following forms of payment for consumer online and phone orders:
    VISA, MasterCard, American Express, Discover, PayPal Jelly Belly Gift Cards, Jelly Belly Online Store Credit and Wire Transfer/ACH payments (see below).

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    Exporting and Reselling Jelly Belly Products

    Jelly Belly products are sold on www.jellybelly.com for personal consumption only. Orders for export for resale are not allowed and we cannot ship licensed goods (Harry Potter, Disney/Pixar, BeanBoozled, etc.) out of the US, whether directly or through a freight-forwarder. If you wish to purchase Jelly Belly goods for resale in a country other than the US or you wish to purchase licensed goods, please contact the local Jelly Belly Distributor.

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    Domestic and Foreign Credit Cards

    We are not able to accept credit cards that are not US-based with US-based billing addresses. If you do not have a US-based credit card with a US billing address, we will be happy to accept payment by Wire Transfer and/or ACH payment (see below).

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    Payment by Wire Transfer and/or ACH

    Please contact jbdirect@jellybelly.com for our Wire/ACH details.

    We must limit orders shipping to a freight-forwarder to $500 or less per 30 day period. If you wish to purchase more than $500, please contact your Jelly Belly Distributor.

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    Sales and Use Tax

    Jelly Belly pays the sales tax for orders shipped to the states of California, Georgia, Illinois, New York, Washington and Wisconsin. The information below is for customers who take delivery of merchandise in other states.

    • Jelly Belly does not collect sales or use tax in other states.
    • Purchases are subject to use tax in other states unless exempt from taxation in those other states.
    • The purchase is not exempt merely because it is made over the Internet or by Phone.
    • Other states will require customers to report their purchases that were not taxed and pay use tax on those purchases. Customers should check their state's reporting requirements for tax forms to be used for this purpose.
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    Discounts and Promotions

    From time to time, Jelly Belly may offer discounts and/or promotions on products, categories or shipping. In general, these are not "stackable", which means that you cannot use more than one offer on a single order, but we'll always try to give you the best deal. Free Ground Shipping CAN be stacked with (most) other offers, including Volume Discounts.

    Any stated dollar-amount threshold applies to the subtotal of product(s) after any discount(s) and before shipping charges. If a promotion code or coupon code is designated, you must use that code at checkout to receive the offer. Purchases of e-Gift Cards are not calculated when determining qualification for an offer threshold.

    Offers are valid only for orders placed on www.JellyBelly.com, not valid for any other products, previous purchases or purchases on MyJellyBelly, affiliated websites, other websites or physical stores. Discounts have no cash value and there are no rain checks.

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    Gift Card Information

    • Jelly Belly Online Gift Cards do not expire.
    • Jelly Belly Online Gift Cards are only redeemable at JellyBelly.com.
    • Jelly Belly Online Gift Cards are not redeemable for cash, except to the extent required by law.
    • Jelly Belly Online Gift Cards may not be used to purchase other Gift Cards or applied to any order containing another Gift Card. You'll need to provide a credit card, debit card, or other valid payment method to pay for the order if you have Gift Cards in your Shopping Cart.
    • Discount coupons and promotional codes may not be applied to purchases of Jelly Belly Online Gift Cards. If you use a discount or promotional code when ordering a combination of physical Jelly Belly products and Jelly Belly Online Gift Cards, the discount will only be applied to the physical products on your order.
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    Unauthorized Purchases from your Credit Card

    We guarantee that every online transaction you make will be 100% safe. This means you pay nothing if unauthorized charges are made to your card as a result of shopping at our online store. Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50.00 of fraudulent charges. If your bank does hold you liable for any of this $50.00, we will cover the entire liability for you, up to the full $50.00. We will only cover this liability if the unauthorized use of your credit card resulted through no fault of your own from purchases made while using the secure server. In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.

    For additional information on the Fair Credit Billing Act, please visit the U.S. Government's Federal Trade Commission fact page.

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    Price Policy

    All prices are subject to change. For all prices, products and offers, JellyBelly.com reserves the right to make adjustments due to changing market conditions, product discontinuation, manufacturer price changes, errors in advertisements and other extenuating circumstances. In the event of an incorrect price, JellyBelly.com reserves the right to refuse or cancel any orders for items listed at the incorrect price, whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, JellyBelly.com will issue a credit to your credit card account in the amount of the incorrect price.

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